ICT usage in households

66 % of Belgians shop online

Households
Internet access in households increases to 90 %

The share of households[1] having Internet access in 2019 has further increased to 90 %. Five years ago, it was still 83 %; and only 67 % ten years ago.

There are slight differences among regions. This share amounts to 92 % in Flanders, 89 % in Brussels and 87 % in Wallonia.

66 % of Belgians shop online

The number of fellow Belgians who make (part of) their purchases online continues to rise. In 2019, 66 % of Belgians have shopped online, i.e. an increase of 5 percentage points in one year. 71 % of Flemish citizens made purchases online last year, compared to 60 % of Brussels and Walloon citizens.

ICTHH-2019b

Young people shop more online than older people. Up to the age of 44, about 80% of the population shops online. For persons aged 45 to 54, the share is still 68 % and then it drops sharply. Men over 55 shop more online than women.

Percentage of persons having made purchases online last year, per gender and age group

  Men Women Total
16-24 79% 81% 80%
25-34 78% 83% 80%
35-44 77% 79% 78%
45-54 68% 68% 68%
55-64 56% 47% 52%
65-74 39% 30% 34%
Total 67% 65% 66%

E-government also on the rise

The use of e-government continues to increase. 45 % of Belgians have searched for information on any public authority’s website or app. 40 % say they have filled in and submitted forms on a website or app.

ICTHH-2019b

Share of persons having filled in and submitted forms last year on a public authority's website

  Men Women
16-24 28% 25%
25-34 52% 49%
35-44 37% 23%
Total 44% 37%


[1] Households where at least one person is in the age group 16-74.

Table 1
Content

Percentage of persons having made purchases online last year, per gender and age group

  Men Women Total
16-24 79% 81% 80%
25-34 78% 83% 80%
35-44 77% 79% 78%
45-54 68% 68% 68%
55-64 56% 47% 52%
65-74 39% 30% 34%
Total 67% 65% 66%
Grafiek
Content

ICTHH-2019a

Tabel 2
Tabel 4

Purpose and brief description

This data collection from households and individuals aims to compile internationally comparable statistics from national indicators on the digital divide.

Moreover, the survey is subsidised by Eurostat, the European statistical office.

Field of research

The survey on ICT usage by households and individuals is coupled to the Labour Force Survey as a special ‘ICT and Internet’ module. A randomly selected person in the household answers all the questions, over both the situation of the household and his/her individual situation.

Data collection method and sample size

Data collection method

There are two data collection methods for the ICT survey among households and individuals since 2009: a web application and a paper form. When the LFS survey is completed, the interviewer selects among the household members on the basis of the birth dates who will have to answer the questions on ICT usage. The interviewer hands a paper form and a paid envelope over as well as a document with instructions and access codes for the web application. A reminder is sent to the households who didn’t answer within two or three weeks after the interviewer’s visit. Before 2009, the interviewer interviewed households orally following the LFS survey.

Sampling

The sample of the ICT survey among households and individuals is coupled to the LFS survey. All households having taken part to the LFS survey are invited to answer the questions on ICT usage.

Response

The response rate of the ICT survey is 67 % of the households who took part to the LFS survey. The response rate compared to the initial gross sample is 45 %.

Frequency

The ICT survey is organised on a yearly basis.

Timing of publication

The data have to be sent to Eurostat by the beginning of October. The results are available for the general public by the end of the year.

Metadata