Half of Belgian enterprises trading online receive orders from abroad
In 2019, 24.6 % of enterprises with at least 10 employees have received orders via a website or apps. Among them, 98 % have received orders from Belgium, 50 % from the European Union and 24 % from customers outside the EU. Not surprisingly, large enterprises (at least 250 employees) are the ones that export the most. Of the 44.6 % of them who sold online, 60 % did so with European customers and 34 % with customers outside the EU.
A quarter of enterprises with 50 to 249 employees have received orders online. Of these, 53 % and 29 % respectively traded with another European Union country or a country outside the Union.
Smaller enterprises (10 to 49 employees) are about as numerous (24 %) to have received orders placed via a website or apps but export slightly less: 48 % in the EU and 22 % outside.
In Belgium, seven enterprises out of ten have a website with a description of their goods and services and a price list (an increase of 5.3 percentage points compared to the previous year).
The proportion of enterprises having received orders via a website or apps remained stable compared to the previous year.
Seven enterprises out of ten use social media. This proportion amounts to nine out of ten for enterprises with at least 250 employees. The sharpest increase was registered in enterprises with 10 to 49 employees, i.e. an increase of 13 percentage points in two years (from 55.8 % to 68.8 %).
In 2019, almost all enterprises with 10 or more employees have access to the Internet via a fixed or mobile broadband connection (98.3 %). In 2014, this figure was 95.7 %. The evolution of download speeds is more pronounced: six enterprises out of ten have access to the Internet with a download speed of at least 30 Mbit/s, compared to only four out of ten in 2014.
Low download speeds, of less than 10 Mbit/s, can now be found in only 16.1 % of enterprises, compared to 25.5 % in 2014. Moreover, almost a third of enterprises (31.5 %) can now connect to the Internet with a speed higher than 100 Mbit/s, against 16.9 % in 2014.
Download speed evolution of Internet connections in enterprises with at least 10 employees
High-speed Internet (at least 100 Mbit/s) can be found in more than half of enterprises with at least 250 employees (54.8 %), and more than eight large enterprises out of ten have a download speed of at least 30 Mbit/s.
In Belgium, nine enterprises out of ten use ICT security measures. For enterprises with at least 250 employees, this proportion is almost 100 %. Seven enterprises out of ten use strong password authentication with periodical change. 57.3 % of enterprises make persons employed aware of their obligations in ICT security related issues. This proportion amounts to 91.3 % for enterprises with at least 250 employees. 39.9 % of enterprises say that ICT security related activities are carried out by their own employees. This proportion amounts to 85.0 % for enterprises with at least 250 employees. In 77.5 % of enterprises, ICT security related activities are carried out by external suppliers.
Finally, two enterprises out of ten use information about visitors' behaviour on their website.
 Enterprises with at least 10 employees.
 Survey organised at the European level based on the Regulation (EC) No 808/2004 of the European Parliament and of the Council of 21 April 2004 and on the Regulation (EC) No 1006/2009 of the European Parliament and of the Council of 16 September 2009.
The maximum download speed of the fastest internet connection
|less than 2 Mb/s||6,4%||5,0%||6,3%||7,2%|
|at least 2 Mb/s but less than 10 Mb/s||9,7%||11,5%||8,8%||11,2%|
|at least 10 Mb/s but less than 30 Mb/s||20,3%||15,2%||21,4%||19,7%|
|at least 30 Mb/s but less than 100 Mb/s||28,8%||31,5%||24,8%||38,3%|
|at least 30 Mb/s||60,3%||66,6%||59,5%||59,3%|
|at least 100 Mb/s||31,5%||35,1%||34,8%||21,1%|
Survey on ICT usage in enterprises
Purpose and brief description
The purpose of the data collection on the use of information and communication technologies in enterprises in our country is to gain a better insight into the IT infrastructure of these enterprises and to be able to compare these statistical data at European level.
Furthermore, this survey is receiving a grant from Eurostat, the European statistical office.
Enterprises belonging to sections B to N and P to S of the NACE rev.2.
Size of the sample
Around 7,500 enterprises
Broadband connection : fixed or mobile broadband connection to the Internet
Internet connection via DSL : Internet connection via ADSL
Employee computerised firm : Number of employees working in enterprises using computers
Employee per connected firm : Number of employees working in an enterprise with an Internet connection
Has a website : Has a website or a webportal
Has Internet access : Has Internet access Mobile connection: Mobile connection to the Internet (broadband or other).
- Formulaire d'enquête 2020.pdf
- Formulaire d'enquête 2019.pdf
- Enquête formulier 2020.pdf
- Enquête formulier 2019.pdf